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FAQ

How Do I Place An Order?

 

Please contact me and we can arrange a convenient time to discuss what product you are interested in.

If you would like a silver charm, we can discuss what you would like on the charm, and whether you would like the charm to be placed on a bracelet, necklace or key ring.

If you would like a memory bear we can discuss what clothes you would like to use and where you would like them used on your bear or key ring. 

 

Payment and Shipping

 

Payment will be required at time of order.

 

Once your order is complete, it will be posted to you via recorded delivery. I will send a message to let you know when it is posted out so that you know when to expect it.  

 

If you live within a 10 mile radius I will delivery your products directly to your door at a time that is convenient for you. 

 

Payment Options

 

There are a number of different ways to pay. I will accept payment through bank transfer or Paypal. 

Returns & Refunds

 

Refund and returns are only considered if there is a fault with the product that you have purchased.

 

Privacy Policy

 

All information that is collected to complete your order will be returned to you with your order. Your privacy is very important to me and will be taken seriously.

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